To measure Satisfaction, there are several models used such as the Discomfirmation of Expectation, the 4 Levels of Expectation and the Zone of Indifferences, Servqual.
the thought of 4 level of expectation and zone of indifference sprung up to me suddenly
does this model applies to friendship as well....
Did I fall out of the minimum expectation as a friend for my friends...
...... and vice versa.....
or maybe... there isn't any model to measure true friendship...
the only tool to measure friendship is using your heart..
one will feel it when a friend is sincere and true to you, right?
I hope so...
